14 Sep Library of Congress Technology Woes Shut Down Copyright Office
Creators seeking to register their work online at the end of August were foiled by a system outage that took the electronic filing system offline. The outage lasted for nine days, from August 28th through September 5 and was caused, according to a report issued by the office, by the shutdown of a Library of Congress data center for scheduled maintenance. The Library’s information technology office was unable to bring the system back online for several days, costing the office about $650,000 in lost fees, as reported by The Washington Post.
The outage came on the heels of a damaging report by the Government Accountability Office, which accused the Library of failing to prioritize digital technology or effectively manage its computer systems. The Copyright Office, which is a department of the Library of Congress, uses the IT infrastructure – the network, servers, telecommunications, etc – maintained by the library. In her testimony before the House Judicary Committee in April, Maria Pallante, Director of the Copyright Office, highlighted the need for the office to modernize, with technology staff independent from the Library and focused on the Office’s specific goals.
Terrence Hart covered the dilemma facing the Copyright Office in his article, “Outage shows need for Copyright Office modernization.” Hart points out the futility of housing the Copyright Office within the Library of Congress, considering that the two have distinct administrative needs and missions. He concludes by calling for Congress to give the office “the autonomy and resources it needs, without further delay.”