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Skillful Communication with Clients

Presented by Marcia Hoeck

Communicating skillfully with clients is all about understanding what your clients really want and giving it to them in ways that truly help them. But this doesn’t mean handing the reins of control over to the client, or becoming an order taker. Marcia provides strategies for you to step up and take a leadership role in client communications.

Communicating skillfully with clients is all about understanding what your clients really want and giving it to them in ways that truly help them. But this doesn’t mean handing the reins of control over to the client, or becoming an order taker. Many times, clients are looking for you to step up and take a leadership role, and prove that your service – and your expertise – can truly help their business. You’ll learn how to take on this leadership role as Marcia Hoeck helps you start client relationships out on the right foot.

In this session you will learn:

 • How to start client relationships on the right foot

 • How to set the tone of conversations

 • How to be a valued resource without being a doormat

 • How to reframe existing client relationships to put yourself in a position of strength

 • How to rescue situations and conversations that aren’t going in your favor

 • How to discuss tough issues like a pro

About Marcia Hoeck

For over 25 years, as owner of Hoeck Associates, Inc., a leading marketing communications firm in Toledo, Ohio, Marcia Hoeck lived what she now teaches. Like many creative business owners, Marcia found the business aspects of her work to be troublesome. Out of necessity and survival, she developed simple methods to take the complexity out of the way her business ran. The results: a terrific team of people who stayed long term, profitable clients who came back year after year, a very manageable workload, and a business with great flexibility.

Because people often "picked her brain" about how she was able to create a sturdy, profitable business that ran so smoothly and lasted so long, Marcia decided to turn her attention to helping make business easy for other creative business owners through coaching and consulting. She sold the assets of her marketing communications firm in 2009, and often speaks in person and on teleclasses and webinars on business-building topics.

Guild Members view this archived webinar FREE as benefit of membership in the Graphic Artists Guild.

Non-Members purchase this streaming archive to watch immediately - and as many times as you like by using the Paypal purchase option below.  You will receive an email with a link to the streaming archive.

Skillful Communication with Clients (Streaming Archive of Webinar)
Presenter: Marcia Hoeck
Recorded Running Time: approximately one hour.
Price: $35.00

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Providing an Entry Ramp into your Website & Avoiding Pot Holes on the Way
with Richard P. Jacobson & Haydn Adams

 

Richard Jacobson & Haydn Adams

December 13, 2017
2 PM ET, 1 PM CT, 12 PM MT, 11 AM PT
1 hour + Q&A

Don't wait until it's too late! Learn about how the ADA (Americans with Disabilities Act) can effect your business at our upcoming webinar. Richard Jacobson and Haydn Adams will tell you about the ADA and how it relates to the websites you design.

Members join for free - as a benefit of membership.

Follow the "Member Registration" button or email membership@graphicartistsguild.org directly. Include the name of the webinar, along with your name and member number. (We'll look it up if you don't have it handy.)

Non-Members - Can take advantage of "Early Bird" pricing of $30 through December 6th.
On or after December 7th the live webinar will be the usual price of $45.

Join us by following the "Non-Member Registration" button above

REGISTRATION ENDS 1 HOUR BEFORE THE WEBINAR

 


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